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Pink Lily Pad Ltd - Terms and Conditions

These terms and conditions govern your use of Pink Lily Pad Ltd website and services. Please read these terms in full before you use our website. If you do not accept these terms and conditions, please do not use the website. Your acceptance of any quotation or continued use of our website confirms your acceptance of these terms.

 

1 Orders and Payment

1.1 Orders will only be deemed to have been made once full payment has been received in cleared funds.

1.2 We reserve the right to cancel orders if we are unable to fulfil the requirement for any reason. If we cancel an order we will issue a full refund.

1.3 Customers are responsible for all relevant taxes, customs and import costs. Pink Lily Pad Ltd is not VAT registered and does not collect tax on behalf of the Customer’s local tax authority.


2 Shipping

2.1 Your order will be processed and dispatched without undue delay, no later than 30 days after your order has been placed.

2.2 Orders are shipped by Royal Mail Standard 2nd class post or Royal Mail International Standard, shipping timescales can be found on royalmail.com.

2.3 Customers who require a tracking number must upgrade shipping to the relevant tracked service.

2.4 Claims for non-delivery can only be processed after 30 days (UK) or 90 days (international) following the dispatch of your order.

2.5 Non delivery claims cannot be accepted for items held by customs or subject to unpaid duties. It is the Customers responsibility to ensure they understand and accept their liability for relevant import costs.

2.6 Items returned to us by the delivery agent will be offered for re-despatch at the Customer’s cost. Cancellation of returned items will be subject to the terms listed in section 3.


3 Cancellations, returns and refunds

3.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You must contact us in writing to cancel an order.

3.2 If an order has been cancelled, any goods must be returned to us at our contact address, in unused, saleable condition, at the customer's cost.

3.3 We will process credits for cancelled orders within 7 days of receipt of the returned item. If an item is not returned within 30 days, of the cancellation notification, it will be deemed that the order has been accepted in full.

3.4 Cancelled orders will be credited at the value of the purchased item, less any charges for shipping. Where an item is listed as "free shipping", credit will be at the value of the purchased item less £3.00.

3.5 You will not have any right to cancel an order for the supply of any goods that are made to the customer's specification or are clearly personalised.

3.6 In addition you will lose your right to cancel if goods have been used, worn or fitted in any way.

 

4 Materials

4.1 Please note that leather is a natural material, variations in its surface and texture are to be expected and do not constitute a fault.

4.2 Printed materials and plated metal products are manufactured in batches, please note that a variation in colour may occur between batches.

4.3 Products which are hand finished will display some variation across the batch.

4.4 Pink Lily Pad Ltd does not accept liability for the incorrect application or use of their products. Failure to follow accepted good practice, any installation or care instructions will void any right to cancellation, return or refund.

 

5 Exclusion of liability

5.1 Whilst we do take all reasonable steps to make sure that the information on our website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or, up to date. All material contained on our website is provided without warranty of any kind. You use the material on our website at your own discretion. We do not accept liability for any loss or damage that you suffer as a result of using the website.

5.2 It is the customer's responsibility to ensure that the purchased product is of an appropriate specification and quality for the customer's intended use. We do not accept liability for any loss or damage that you suffer as a result of using any item purchased from us.

5.3 Our liability is limited to the purchase price of the item ordered, less any charges for shipping. Where an item is listed as "free shipping", our liability will be the purchase price less £3.00.

5.4 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

 

6 Law and jurisdiction

6.1 These terms and conditions are governed by English Law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

 

Updated 14 March 2023

Pink Lily Pad Ltd - Privacy Policy

This privacy policy sets out how Pink Lily Pad Limited uses and protects any information that you give Pink Lily Pad Limited when you use this website.

Pink Lily Pad Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pink Lily Pad Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2020.


What we collect

We may collect the following information:

  • Name and payment details

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment

  • Internal record keeping

  • We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

All visitors to this site are issued with a cookie that enables the customer to compile their order. Once a browser session ends, this cookie expires. A new cookie will be issued on the next visit to the site.

Overall, cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Choosing to decline cookies from the Westfield Fasteners website will prevent you from compiling an order and therefore taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of relevance. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

When you are required to enter payment details through our website, please note that you are doing so over a secure webpage. This is denoted by the https:// that appears at the beginning of the web address.

If you have previously provided us with information that you no longer wish us to store, you may notify us at any time by emailing us at info@pinklilypad.co.uk

We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will never use your personal information to send you promotional information about any third party products or services. We have no such agreement in place with any third party company or service provider.

We will never hold any details pertaining to your bank account or credit/debit card details supplied when logging your order with us. These details are dealt with securely by the specialist online payment company of our choice.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to Pink Lily Pad Ltd, 53 The Fleet, Stoney Stanton, Leicestershire, LE9 4DZ, UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.

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